Notation Playback FAQ Support Page

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If you´re experiencing any problems when downloading, installing or using the
Notation Playback program, please look at this page first. If you do not find the
solution to your problem on this page, describe the problem in an e-mail to:

support@djembe.net


Your problem and - hopefully - the solution will then be published below:



Every time I start up my computer the "Program" folder opens!

This annoyance is related to the installation procedure and seems to happen only to some users, for some reason. It may have to to with the language version of Windows.

This works for some non-English versions of Windows:

The problem is solved for some users by deleting the appropriate line in the autostart section of the Windows registry. There is, however, a way to disable the same command line safely in Win 98, without messing with the registry in an editor:

Open the Start menu. Open the "Programs" submenu. Open the "Accessories" submenu
(or whatever the folder that contains Notepad and WordPad is called in your system).
Open the "System Tools" submenu and finally open the "System Information" program.
(If it is not already installed in your system, now is the time to do it...)

In the System Information program, open the "Tools" menu and select "System
Configuration Utility". Now, select the "Startup" tab and identify the command line
that opens the "Program" folder.

Disable it by clicking on its checkbox. Click OK and close any open programs.
The next time you start up your computer, the "Program" folder will not open.

This seems to work for most English versions of Windows:

The "Program" window is appearing because you have a folder named "Program'' in the root directory of your C: drive. Because of a quirk in Windows, the operating system gets confused when it finds the two folders "Program" and "Program Files" in the C: directory. Not knowing which folder is which, Windows then opens the "Program" window each time you restart your computer.

Fortunately, the fix is easy. If the program is installed to the C:\Program\Notation folder, you will need to delete it and reinstall it into a folder named "Program1" (or similar). PLEASE NOTE: You cannot install it into the "Program Files" folder - see below!

[This solution was found by Eric Carmichael]



Why can´t I install the program to the "Program Files" folder?

If you try to change the default program folder to "Program Files" during installation,
you will be alerted that the folder name is not acceptable.

The installation procedure simply does not accept spaces in folder names, which is
very unfortunate, as the default Windows program folder in English speaking countries
is "Program Files". This problem is due to a flaw in the developing tools that I use, and
cannot be fixed at this point. Sorry.



Is it possible to play back multiple tracks simultaneously?

Not yet - due to the limitations of the programming language used,
only one notation line at a time can be played back.

However, the next version will be a platform independent software that
will eventually be able to play 2-4 parts simultaneously.



I can´t get the Backup tools to work - what´s wrong?

This is a minor, and therefore very embarrassing, bug in the NP 2.1 release!
You should upgrade to version 2.2 or later, in which this problem is taken care of.



I can´t print any of my notation. What to do?

"I downloaded your Notation Program some time ago, and I think it`s great!
Only problem is I cannot print any of the rythms... The only thing I can print
is the notation legend, if I try to print anything else (like current rythm, current
part, complete rythm list) a little box marked "Invalid printer specified" appears.
(Yes, I have checked the printer setup, and it is correct.) Do you know of anyone
else who`s had a similar problem, and how they managed to solve it?"

Yes, I am familiar with this problem with some printers. The solution is to use
a different printer driver than the one you are currently using. You don´t need to
uninstall your current driver, just add a driver that works and select it in the
printer setup whenever you are about to print from the NP program.

The three users who have had this printing problem have solved it this way.

When installing a different printer driver, open the Control Panel and double click
on the Printers icon. Next, double click on the Add Printer icon and follow the
instructions. Choose a printer driver that belongs to the same "family" of printers
as your current driver, but made for an older model (lower model number).
Work your way up the list, trying them out one by one, or go straight to the
earliest driver of the "printer family". (You may need to have your Windows CD
available to install the new driver.) You don´t need to make the new driver your
current driver to be able to use it. Just install it and assign it to the correct port.



I have trouble installing NP on my NT 4 computer! Why?

"Although I could install the program on the old notebook - Pentium III, 90 Mhz,
64 Mbyte, NT 4.0 Servicepack 3 - I ran in trouble when trying to install it on the
new one : Pentium III, 366 Mhz, 128Mbyte, NT 4.0 Servicepack 6 . I am not able
to install the program due to a little file being destroyed during the installation
procedure: "instxtra.pak". The installation routine reports a missing or corrupted
program."

(This user soon worked out a solution to the problem, as follows:)

1) Download the program to a directory of your choice.

2) Unzip the files.

3) Search the ""instxtra.pak" file and make it write protected.

4) Run the setup procedure.

5) If you get any error messages regarding a missing rhythm datebase file - rhythms.dbf - run the setup program once more. That did the trick.



I get an "End of Table Encountered" error during playback. Why?

This error is due to your Line(s) setting. The line(s) setting should only be used when a part does not fit on a single notation line. If the lines setting indicates that there are more lines to follow, the program will try to go to the next line - whether there is one or not.

When there is no line to follow, the program will encounter the end of the table and you will get the above error message. You solve this problem by nulling any Line(s) setting that you may have set for parts which fit on one notation line, or by making sure that the last line setting of a multi-line part actually indicates the last line - i.e. 2(2) or 3(3) or 4(4) or 5(5) etc.

How to use the Line(s) setting is explained in the Getting Started text of the Help Menu.



Does Notation Playback work on Windows 2000?

You can install NP on Windows 2000, it has been tested and found to work correctly.
There are a few minor issues however :

1. On each boot, Windows2000 will complain about the existence of a C:\Program directory. Windows2000 proposes you to create a new directory C:\Program1 and move NP over there. To do so, you just rename the C:\Program directory to C:\Program1. You must also change the shortcuts in the start menu ( Click Start, Navigate to NP, Right click NP, select properties. On the properties window Shortcut Tab change Program to
Program1 in both the Target: and Start in: fields ). Done.

2. If you suspend Windows 2000 for a long time (hours) , Notation Playback will not work after you resume.

3. In case you want to run other applications together with NP, the window in which NP is running must be fully visible all the time. No other window can be on top of NP, even not partly. In case you bring another window on top, NP stops playing. You can easily restart playing by pushing the play button.

[Contributed by Frank Genar, Belgium]


Does Notation Playback work on Windows Vista?

It seems that some users has made this work only when NP has been installed to any other drive but C: and then run it from that drive. Then there is no problem.

 
      

 

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Phone +46-(0)8-612 17 82  ·  lennart.hallstrom@djembe.net  ·  Cell +46-(0)70-725 42 63


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